Refund & Return Policy
Your Satisfaction, Our Priority!
At NoorMall, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes, things may not turn out as expected, which is why we have established a straightforward refund and return policy to guarantee peace of mind with every transaction.
Change of Heart? We Understand
If you have changed your mind or are not completely satisfied with your purchase, no worries! You can easily return the product within 14 days of purchase.
Easy Return Process
To facilitate a hassle-free return process, please ensure the following:
- The product is in the same condition as at the time of sale.
- Note that customers are responsible for return postage.
- A 10% restocking fee will be applied for returns without a reason.
14-day Checking Warranty
Shop with confidence as all our electronics come with a 14-day checking warranty starting from the time you receive your delivery.
(Note: Warranty becomes void in case of external damage such as falls, hits, or breaks.)
Damaged Items
Received a damaged or faulty item? Don’t stress! Get in touch with us immediately, and we’ll sort it out for you.
Refund Options Tailored for You
Choose from flexible refund options to suit your convenience:
- Receive a full refund back to your original payment method.
- Opt for store vouchers to use for your future purchases with us.
Any questions or unclear about the policy? Feel free to reach out to us. We are here to assist you every step of the way.
Remember, your satisfaction is our priority, and we are always here to make your shop with NoorMall experience delightful.